Rusty's Cycles Terms and Conditions

Payment method

Payment for all Products must be by credit or debit card or PAYPAL. We accept payment with Mastercard, Switch, Visa.SORRY NOT AMEX. Payment is due in full when placing an order on this Site. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect.

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Shipping and Handling

Free mainland uk delivery. When we sent to : Isle of white Isle of man Isle of scilly Northen Ireland Scottish highlands We will charge £25.00 Scottish Islands We will charge £40.00 orders may take an additional 2-5 working days to arrive. FREE UK DELIVERY ON BIKES OVER £499.99 ON ORDERS UNDER THIS PRICE WE CHARGE £19.99 FREE UK DELIVERY ON: * FRAMES * FORKS * WHEELS * parts under £15.00 .....we will charge a pnp fee of £5.00 When goods are delivered by our courier they MUST be signed for. If the box or goods are or seem to be DAMAGED in any way then they MUST be signed for AS DAMAGED, this is so we may resolve the situation with our courier. If damaged goods are signed for as undamaged then this will result in difficulties in claiming from the courier. The customer will be responsible for the cost of, and safe return of, all items to us.Goods will only be accepted in their original packaging and in an unused and re-saleable condition.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. CREDIT CARD SECURITY: Because of the threat to the security of your payment details, we will not request your credit card details via the standard order form. You will be contacted within 48 hours to confirm your payment details, thus ensuring that at no point are your details stored in any transmission across the internet.

VAT

All prices quoted on this website include VAT at the UK rate of 17.5% CYCLE HELMETS FOR KIDS AND ADULTS ARE VAT FREE

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If we do NOT have any of the products that you require, you will be told at the point that we contact you and you will be under no obligation to proceed with the purchase of those goods.

If you wish to complain.

We aim to please.If you feel that we have let you down in some way,please contact us by phone on (01724 844409) OR BY EMAIL.

Returns

We do not offer a collection service, all return postage charges will be the responsibility of the customer.We will accept the return of any UNUSED item within 7 working days of delivery.The customer will be responsible for the cost of, and safe return of, all items to us.Goods will only be accepted in their original packaging and in an unused and re-saleable condition.

Guarantee policy

All bicycles and parts supplied by RUSTYS CYCLES LTD conform to BS6102/1,cen14764 standards when correctly assembled. Should any original component prove defective in terms of material deficiency,WITHIN 12 MONTHS of purchase, we will either replace or repair the component free of charge.